Shipping Policy
This Shipping Policy explains general order processing and delivery procedures for purchases made through navqerix.com.
1. Order Processing
Orders enter processing after checkout and successful payment authorization where applicable. Processing may take longer during holidays, high-volume periods or circumstances affecting fulfillment operations.
2. Shipping Availability
Available shipping destinations and delivery methods are determined by the options presented during checkout.
3. Shipping Costs
Applicable delivery charges, if any, are displayed before checkout is completed. Promotional shipping offers may be subject to additional conditions stated on the website.
4. Delivery Estimates
Delivery estimates depend on destination, carrier operations, customs procedures where applicable, public holidays, weather and local delivery conditions.
Unless expressly guaranteed, estimated delivery periods should not be interpreted as guaranteed arrival dates.
5. Tracking Information
When tracking is available, information may be sent after an order has been prepared or transferred to the carrier. Carrier tracking systems may require additional time before the first status appears.
6. Shipping Address
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs correction.
Address changes cannot be guaranteed after an order has entered fulfillment or has been handed to the carrier.
7. Delivery Delays
Delays may occur because of carrier congestion, customs processing, transportation disruption, weather, incorrect addresses or other circumstances outside our reasonable control.
8. Failed or Undeliverable Delivery
A shipment may be returned or delayed if the address is incomplete, delivery is repeatedly unsuccessful or the parcel cannot be accepted. Contact customer support if tracking indicates a delivery problem.
9. Lost or Damaged Packages
If a shipment appears lost or arrives visibly damaged, contact service@navqerix.com and provide your order number and relevant supporting information so we can review the matter.
10. Contact & Business Information
Navqerix™
Shenzhen Huijicai Trading Co., Ltd.
Owner: Ran Xiaolong
Email: service@navqerix.com
Phone: +86 130 4941 5390
Service Hours: 8:00 AM–10:00 PM
Room 102, Building L02, South China International Leather & Leather Goods Raw and Auxiliary Materials Logistics Zone (Phase I), No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Last updated: September 30, 2026