Navqerix™ Customer Care
How can we help?
Our customer care team can assist with product questions, order information, delivery inquiries, damaged or incorrect items, return requests, refund questions and general website support.
Order Support
To help us review an order-related request efficiently, please include:
- Your order number;
- The name or email address used at checkout;
- The product involved;
- A short description of your question or issue.
If an item arrived damaged, incorrect or with a visible issue, please also provide clear photographs of the product, outer packaging and shipping label where appropriate.
Phone
Customer Service Hours
8:00 AM–10:00 PM
Requests received outside normal service hours will be reviewed when customer support becomes available again.
Business Address
Room 102, Building L02,
South China International Leather & Leather Goods Raw and Auxiliary
Materials Logistics Zone (Phase I),
No. 1 Huanan Avenue,
Hehua Community, Pinghu Subdistrict,
Longgang District, Shenzhen,
Guangdong, China
Business Information
Brand: Navqerix™
Business Operator: Shenzhen Huijicai Trading Co., Ltd.
Owner: Ran Xiaolong
Website: navqerix.com
Business Type: Online Retailer of Home Fragrance & Aroma Products
Last updated: September 30, 2026