FAQ

Navqerix™ Customer Care

Frequently Asked Questions

Find quick answers about Navqerix™ products, ordering, payment, delivery, returns and customer support.

What does Navqerix™ sell?

Navqerix™ specializes in home fragrance and aroma products, including Reed Diffusers, Aroma Stones, Aromatherapy Sprays, Scented Sachets, Scented Candles and Aroma Diffusers.

How do I place an order?

Select your preferred product and available option, add it to your cart, proceed to checkout and provide the requested shipping and payment information.

Can I change or cancel my order?

Contact us as soon as possible at service@navqerix.com. We will make a reasonable effort to help before fulfillment begins, but changes or cancellation cannot be guaranteed after an order has entered processing or shipment.

How do I know my order was received?

When checkout is successfully completed, an order confirmation is normally sent using the contact information provided during checkout.

How can I track my order?

When tracking is available, shipment information may be sent to the email address used for your order. Tracking status may take some time to update after the carrier receives the parcel.

When will my order arrive?

Processing and delivery depend on the destination, carrier, order volume, customs procedures where applicable and other local logistics conditions. Please review our Shipping Policy and information shown during checkout.

What if I receive a damaged item?

Contact us promptly with your order number and clear photographs showing the item, packaging and visible damage. This helps our team review the situation and provide appropriate next steps.

What if I receive the wrong product?

Please contact service@navqerix.com with your order details and photographs of the product received. We will review the fulfillment issue and advise you on the appropriate solution.

Can I return a product?

Eligible products may be returned in accordance with our Return & Refund Policy. Please contact customer support before sending an item back so that the return can be identified and properly processed.

When will a refund appear?

Once a refund has been approved and issued, additional processing time may be required by the bank, card issuer or payment provider before the funds appear in your account.

How should fragrance products be used?

Follow the instructions provided with the individual product. Use fragrance products only for their intended purpose and keep them away from inappropriate heat sources, children or pets where the product instructions require it.

How do I contact Navqerix™?

Email: service@navqerix.com
Phone: +86 130 4941 5390
Business Hours: 8:00 AM–10:00 PM

Last updated: September 30, 2026