Return & Refund Policy

Return & Refund Policy

We want return and refund requests to be handled clearly and consistently. Please review the following information before sending a product back.

1. Requesting a Return

Contact service@navqerix.com before returning an item. Please provide your order number, the product involved and the reason for your request.

2. General Return Eligibility

Unless applicable law provides otherwise, products submitted for a standard return should normally be unused, undamaged and returned with their original components, accessories and packaging where applicable.

Products showing substantial use, customer-caused damage, unauthorized modification or missing components may not qualify for a full refund.

3. Fragrance & Consumable Products

Because some home fragrance products may involve liquids, wax, fragrance oils or products whose condition changes after opening or use, return eligibility may depend on the condition of the specific product.

Please contact customer service before opening or returning a product if you are unsure whether it is eligible.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or materially different from what was ordered, contact us promptly.

Please include your order number and clear photographs of the product, packaging, shipping label and the issue where relevant.

5. Return Instructions

Do not send a return without contacting us first. Customer support will provide the appropriate instructions after reviewing your request.

6. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return, the circumstances of the order and applicable consumer law.

7. Refund Review

Returned products may be inspected before a refund is approved. We may contact you if additional information is reasonably required to complete the review.

8. Approved Refunds

Approved refunds are generally issued to the original payment method where possible. Banks and payment providers may require additional time to post a completed refund.

9. Order Cancellation

Contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed after fulfillment or shipment has begun.

10. Consumer Rights

Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded under applicable law.

Last updated: September 30, 2026