Privacy Policy

This Privacy Policy describes how Navqerix™ collects, uses, shares and protects personal information when you visit navqerix.com, make a purchase, contact customer support or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Name, email address, telephone number and contact details;
Billing and shipping addresses;
Products purchased, order history and transaction-related information;
Device, browser, IP address and website usage information;
Cookie and similar technology information;
Messages and attachments sent to customer support;
Information voluntarily provided through forms or communications.

2. How We Use Personal Information

Information may be used to:

process transactions and fulfill orders;
arrange delivery and send order updates;
provide customer support;
handle returns, refunds and disputes;
operate, maintain and improve our website;
detect fraud or unauthorized activity;
maintain business and transaction records;
comply with legal and regulatory obligations;
send marketing communications where permitted.

3. Service Providers & Information Sharing

We may share necessary information with service providers supporting store hosting, ecommerce operations, payments, logistics, shipping, analytics, communications, customer support, fraud prevention and other functions required to operate the store.

We may also disclose information where required by applicable law, legal process or a legitimate business transaction.

4. Cookies & Similar Technologies

Navqerix.com and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve performance and support advertising or analytics.

Browser or device settings may allow you to limit cookies, although disabling certain cookies may affect website functionality.

5. Marketing Communications

Where permitted, we may send store news, product information or promotional communications. You may unsubscribe using the option provided in the relevant communication where available.

6. Data Retention

Personal information may be retained for as long as reasonably necessary for order fulfillment, accounting, dispute handling, customer support, fraud prevention and legal compliance.

7. International Processing

Because ecommerce, hosting, payment and logistics services may operate internationally, information may be processed or stored in jurisdictions outside the country in which you live.

8. Your Choices & Privacy Rights

Depending on applicable law and your location, you may have rights relating to access, correction, deletion, restriction or copies of personal information, or the ability to object to certain uses.

Requests can be submitted to service@navqerix.com. We may need to verify identity before completing certain privacy requests.

9. Information Security

We use reasonable administrative, organizational and technical safeguards intended to protect personal information. No internet transmission or storage system can guarantee complete security.

10. Children's Privacy

Our store is intended for general adult shopping and is not designed to knowingly collect children's personal information in violation of applicable law.

11. Policy Updates

This Privacy Policy may be updated to reflect changes in our services, technology, business practices or legal requirements. The current version will be published on navqerix.com.

12. Contact & Business Information

Brand Name: Navqerix™
Business Operator: Shenzhen Huijicai Trading Co., Ltd.
Owner / Responsible Person: Ran Xiaolong
Website: navqerix.com
Email: service@navqerix.com
Phone: +86 130 4941 5390
Business Type: Online Retailer of Home Fragrance & Aroma Products
Service Hours: 8:00 AM–10:00 PM
Address: Room 102, Building L02, South China International Leather & Leather Goods Raw and Auxiliary Materials Logistics Zone (Phase I), No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China